For the professional use of FLECS we recommend the conclusion of an extended support contract. If you whitelabeled FLECS, then this support plan is just right for you.
In addition to the email and chat support services, we will also help you with questions about FLECS customization options.
What you get
- A personal contact person for your support requests
- Availability via e-mail or chat
- Support during business hours from 9:00 to 17:00 (CET)
Fatal Error (Error Class 1): 4 hours
Definition: The use of the Contractual Service is no longer possible overall, only to a very limited extent, with considerable delays or other malfunctions.
Medium Error (Error Class 2): 6 hours
Definition: The use of the Contractual Service is limited, but possible with certain restrictions.
Slight Error: Part of the next version of the Software
Definition: All errors that cannot be assigned to another error class.
For this support we charge a monthly fee of 1999 EUR.
Of course, you can cancel the contract on a monthly basis. Furthermore our terms and conditions apply.
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